Privacy policy

Our approach to privacy at Le Marchand,

This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy. Please take the time to read and understand this Notice.

  1. About This Policy: At Le Marchand, we prioritise safeguarding your privacy and handling your personal information securely and responsibly. This policy outlines how we aim to achieve this and includes the information collected when:
  • You use our website (
  • You make enquiries via our website.
  • Someone is interested in working with us.

By using our website, you, therefore, consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

2. Definition of Personal Data means any data that relates to an identifiable person who can be directly/ indirectly identified from that data. In this case, it means the personal data you give us via our site. By providing your data, you agree that we can use your data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

3. Who Are We? Le Marchand is an independent retail company. Our registered office address is 321-323 High Road, Office 762, Chadwell Heath, Essex, RM6 6AX.

4. How Do We Collect Information from You? We collect information from you:

  • When you browse our website (see our Cookie Policy here)
  • When you leave feedback or a review
  • When you sign up for marketing emails

5. What Type of Information is collected from You? When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your order and provide you with the best level of service. When you make an order, Le Marchand gathers information such as:

  • Your name
  • Your address
  • Your telephone number
  • Your email address (used for estimates, booking confirmation, and feedback emails)
  • Your billing information taken for deposits or holding credit card information for use in the case of cancellations
  • Any comments/feedback you submit
  • Marketing preferences (whether you opt-in or opt-out)

When you access our website: There is "Device Information" about your computer hardware and software that Le Marchand automatically collects. This information can include:

  • Device type (e.g. mobile, computer, laptop, tablet)
  • Cookies
  • Browser information (e.g., type, language, and history)
  • Access times
  • Settings
  • Other data about your device to provide the services as otherwise described in this policy

6. Recruitment: You may submit your CV if you're interested in working for us to This information may include:

  • Personal details (name, address, phone number, email address, etc.)
  • Education details
  • Employment history
  • Salary history
  • Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

7. How is Your Information Used? We require the information outlined in the previous section to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping
  • Sending you service emails (estimates, booking confirmation, feedback and service reminders)
  • Improving our products and services
  • Sending marketing communications if you have opted in to receive them

We may use the information to customise the website according to your interests.

8. Who Has Access to Your Information? We employ various technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties.

Any personal information we request from you will be safeguarded under current legislation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but in the absence of negligence on our part, we cannot be held liable for any loss if a third party procures unauthorised access to any data we have. You may choose to restrict the collection or use of your personal information at any point. For details, please refer to this Privacy Policy's 'Your Choices' section.

9. How and Where Do We Store Data? All information collected from users of this site is owned solely by "Le Marchand". We only keep your data for as long as we have your permission to use it as described in this Privacy Policy, from marketing emails, whereby you have opted-in verbally, with our Call Centre, or digitally through our chosen e-marketing platform, dot mailer.

10. Profiling: We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with relevant information.

11. Your Choices: We will not contact you for marketing purposes by email, phone or text unless you have given your consent. We will not pass your details to any third parties. You have a right to request a copy of the personal information that Le Marchand holds about you and have any inaccuracies corrected. You have the right to withdraw your consent to us using your data at any time and to request that we delete it.

12. Changes to This Statement: Le Marchand occasionally updates this Privacy Policy to reflect company and customer feedback. Le Marchand encourages you to periodically review this statement to be informed of how Le Marchand protects your information. This policy was last updated in December 2020.

13. Contact Information: Le Marchand welcomes your comments regarding this Privacy Policy. Don't hesitate to contact us if you believe Le Marchand has not adhered to this Privacy Policy. We will use commercially reasonable efforts to determine and remedy the problem promptly. If you have a question or query in respect of the information collected on this website, please email us at: