Privacy policy

Our approach to privacy at Le Marchand,

This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it too, and how we protect your privacy. Please take the time to read and understand this Notice.

  1. About This Policy Le Marchand is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
  • You use our website (www.lemarchand.store)
  • You make enquiries via our website
  • Someone is interested in working with us

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

2. Definition of Personal Data Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy.  Ensure you understand this policy in its entirety and take your time to read it.

3. Who Are We? Le Marchand are independent retail company. Our registered office address is: 321-323 High Road, Office 762, Chadwell Heath, Essex, RM6 6AX.

4. How Do We Collect Information from You? We collect information from you:
  • When you browse our website (see our Cookie Policy here)
  • When you leave feedback or a review
  • When you sign up to marketing emails
5. What Type of Information is collected from You? When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your order and provide you with the best level of service. When you make a order, Le Marchand collects information such as:
  • Your name
  • Your address
  • Your telephone number
  • Your email address (used for estimates, booking confirmation, and feedback emails)
  • Your billing information taken for deposits, or holding credit card information for use in the case of cancellations
  • Any comments/feedback you submit
  • Marketing preferences (whether you opt-in or opt-out)
When you access our website: There is “Device Information” about your computer hardware and software that is automatically collected by Le Marchand. This information can include:
  • Device type (e.g. mobile, computer, laptop, tablet)
  • Cookies
  • Browser information (e.g., type, language, and history)
  • Access times
  • Settings
  • Other data about your device to provide the services as otherwise described in this policy
6. Recruitment: You may submit your CV if you’re interested in working for us to recruitment@lemarchand.store This information may include:
  • Personal details (name, address, phone numbers, email address, etc)
  • Education details
  • Employment history
  • Salary history
  • Other relevant details
We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

7. How is Your Information Used? We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Sending you service emails (estimates, booking confirmation, feedback and service reminders)
  • Improving our products and services
  • Sending marketing communications if you have opted in to receive them

We may use the information to customise the website according to your interests.

8. Who Has Access to Your Information? We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties.

Any personal information we request from you will be safeguarded under current legislation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold. You may choose to restrict the collection or use of your personal information at any point. Please refer to the ‘Your Choices’ section of this Privacy Policy for details.

9. How and Where Do We Store Data? All information collected from users of this site is owned solely by "Le Marchand”. We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.  From marketing emails, whereby you have opted-in verbally, with our Call Centre, or digitally through our chosen e-marketing platform; dot mailer.

10. Profiling: We may analyse your personal information to create a profile of your interests and preferences, so that we can contact you with information relevant to you.

11. Your Choices: We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. You have a right to request a copy of the personal information that Le Marchand holds about you and have any inaccuracies corrected. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
12. Changes to This Statement: Le Marchand will occasionally update this Privacy Policy to reflect company and customer feedback. Le Marchand encourages you to periodically review this statement to be informed of how Le Marchand is protecting your information. This policy was last updated in December 2020.
13. Contact Information: Le Marchand welcomes your comments regarding this Privacy Policy. If you believe that Le Marchand has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem. If you have a question or query in respect of the information collected on this website, please email us at: helpdesk@lemarchand.store