Privacy policy
Our Approach to Privacy At Le Marchand,
At Le Marchand, we are deeply committed to the protection and confidentiality of your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights concerning that data.
We encourage you to read this policy in its entirety. By using our website and services, you acknowledge the practices described in this policy.
1. Scope of This Policy
This policy applies to personal data collected when you interact with Le Marchand, including when you:
Use our website (www.lemarchand.store).
Place an order or make a purchase.
Sign up for marketing communications.
Contact us with enquiries or leave feedback.
Apply for a job with us.
2. The Data Controller
Le Marchand is the Data Controller responsible for the processing of your personal data.
Registered Office and Main Trading Address: Le Marchand, 321-323 High Road, Office 762, Chadwell Heath, Essex, RM6 6AX.
3. Personal Data We Collect
A. Data Collected During an Order/Purchase: To fulfill your order and provide customer service, we collect:
Identity Data: Your name.
Contact Data: Billing address, shipping address, telephone number, and email address (used for estimates, order confirmation, and feedback).
Financial Data: Billing information and partial payment details (handled securely by our payment processor; we do not store full credit card numbers).
Transaction Data: Details about the products you purchased.
B. Data Collected When Browsing Our Website: We automatically collect certain Device Information for technical and analytical purposes (see also our separate Cookie Policy):
Device type (e.g., mobile, desktop).
IP address.
Browser type, language, and settings.
Access times and referring website addresses.
Cookies and tracking data.
C. Data Collected for Recruitment: If you submit a CV to recruitment@lemarchand.store, we collect personal and professional details necessary to assess your application.
4. How and Why We Use Your Information (Legal Bases)
We process your personal data under the following legal bases:
|
Purpose of Processing |
Type of Data Used |
Legal Basis |
|---|---|---|
|
Fulfilling Orders & Service Emails |
Identity, Contact, Financial, Transaction |
Contract (Necessary to perform the contract of sale) |
|
Marketing Communications |
Identity, Contact, Profiling |
Consent (You must explicitly opt-in) |
|
Improving Services & Internal Records |
Transaction, Device, Feedback |
Legitimate Interests (Improving our business efficiency and products) |
|
Security & Fraud Prevention |
Contact, Device, Financial |
Legitimate Interests (Protecting our business and customers) |
5. Disclosure to Third Parties
We will not sell, distribute, or lease your personal information to third parties for marketing purposes. We only share data with necessary service providers who are contractually required to protect your data and only use it for the purposes we define:
Payment Processors: To process transactions securely (e.g., Stripe, PayPal).
Shipping Carriers: To deliver your orders (e.g., USPS, FedEx).
Marketing Platforms: To manage email subscriptions (if you consent).
6. Data Security and Storage
We employ a range of technical and organizational security measures (including encryption and access control) to protect the personal information maintained on our systems from loss, misuse, unauthorized access, or disclosure.
We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.
Order Data: Generally kept for seven (7) years for tax and accounting purposes after the transaction is complete.
Recruitment Data: Unsuccessful applications are destroyed within 30 days of the decision, unless written consent is given to retain it for future consideration, in which case it is kept for a maximum of 12 months.
Marketing Data: Kept until you withdraw consent (unsubscribe).
7. Your Data Rights
You have the following rights regarding your personal data:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request that we correct any inaccurate or incomplete data we hold.
Right to Erasure (Right to be Forgotten): Request that we delete your personal data when there is no longer a legal basis or legitimate interest for us to keep it.
Right to Restrict Processing: Limit how we use your data.
Right to Object to Processing: Object to our processing of your data based on "legitimate interests," especially for direct marketing.
Right to Data Portability: Request that we transfer your data to another service provider in a structured, commonly used format.
You are free to withdraw your consent to our use of your personal data at any time.
8. Contact Information and Changes
Le Marchand will occasionally update this Privacy Policy. We encourage you to periodically review this statement. This policy was last updated in November 2025.
If you have questions, comments, or wish to exercise any of your data rights, please contact our dedicated Privacy Contact:
Email: privacy@lemarchand.store Address: Le Marchand, 321-323 High Road, Office 762, Chadwell Heath, Essex, RM6 6AX